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What collection methods can Calltrak handle? Are there any limits on the number of extensions? Are there any database limitations? Is Calltrak Web-based? Are the number of user connections limited? Is the installation difficult? I have a client with multple phone systems from differing phone vendors. Can Calltrak process the data ? I have a client with Cisco Call Manager with routers spread at various locations across the country. How can I get accurate call costing across the separate geographical locations? Can user access be restricted on certain reports and features? Is there a report scheduling facility? Can the generated reports be exported and further processed on our applications? Can I maintain the call pricing? Is it possible to add extra billing to normal phone usage such as line rental, voicemail etc? What are the Hardware and Operating System requirements? The operating system that Calltrak operates on needs to be Windows based. The PC/Server can be 32 bit or 64 bit architecture and the operating system can be Windows XP Pro, Windows Server 2003, Windows Server 2008. Internet Information Services (IIS) needs to be installed on the Windows OS. What collection methods can Calltrak handle? Calltrak can collect through various methods including Serial port collection, SQL collection for Cisco Call Manager 4.2, FTP Collection for Cisco Call Manager 6.0, 7.1 and above and Cisco Call Manager Express system, IP Connection Server for Avaya Communication Manager and other systems, IP Connection client or CSV File connection for Avaya IP Office or other systems, LAN Connection for remote office collection using Calltrak remote collector applications. Are there any limits on the number of extensions? There are no limits on the number of extensions. You are only limited by licencing. Our largest installations have over 20000 Extensions! Are there any database limitations? Depends on the Database architecture. There are no limits on the Firebird database as it is open source. SQL Server Express has a limit of 4GB capacity (and other restrictions). SQL Server 2005 and above is also limited by the licence purchased. We have installations processing greater than 400000 calls per day and running smoothly! Is Calltrak Web-based? Yes! Calltrak is a web-based application. It can be accessed by any computer on the company network using any browser such as Internet Explorer or Mozilla Firefox. There are no client applications to install on PCs wishing to access Calltrak. Are the number of user connections limited? On Firebird, there are not any limitations, however on SQL Server and Express, there are limitations based on licencing. Also, Windows XP Pro has a limitation of 10 users. Is the installation difficult? No. Calltrak installation is executed through an install script. The install script will install all requirements and configure the Database connections. When installing SQL Server, the installation instructions will guide the proper method for restoring the Calltrak database. Should you require further help, every Calltrak application is sold with 7 days unlimited installation support via email and phone support. I have a client with multple phone systems from differing phone vendors. Can Calltrak process the data ? Yes. Calltrak can process multiple phone vendors data on the one web based application. Whether you have Cisco Call manager at one site and Avaya Communication manager at another and another vendor elsewhere, all data is collected, processed and stored on a centralised database. I have a client with Cisco Call Manager with routers spread at various locations across the country. How can I get accurate call costing across the separate geographical locations? Calltrak will collect the data through a central repository and depending on the unique extension range, process the data according to their pricing schedule. Can user access be restricted on certain reports and features? Yes. Calltrak can be configured for each individual user to access certain reports or features. Is there a report scheduling facility? Yes. Calltrak can be scheduled to generate any system reports and then have them emailed to any user email address. Can the generated reports be exported and further processed on our applications? Calltrak reports are generated using the Crystal reporting engine. this allows for exporting to various formats including Excel, pdf, word, html. Once exported the reports may be further manipulated through excel. Can I maintain the call pricing? All Calltrak tables are user maintainable. You can provide call pricing based on up to 3 time bands per day and have separate pricing for weekdays and Saturday and Sunday. Is it possible to add extra billing to normal phone usage such as line rental, voicemail etc? Yes. With Calltrak reporting, you can add an unlimited amount of additional charges to an extension whether that be Line rental, handset, voicemail, office rental etc. You can also add any relevant government taxes such as GST or VAT. This list is updated on a regular basis as commonly asked questions arise |
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