Phone bill reconciliation
Identify ring time and lost calls
Identify calls answered with in a time frame and calculate customer service level using erlang C analysis
Interval analysis allowing busy times to be identified and allocating staff
Robust and reliable
Totally user maintainable including flexible call pricing able to cater for any telecommunications carrier pricing
Billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
Multi site reporting with differing phone system vendors on one Calltrak application
Schedule and email reports
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