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Avaya Call accounitng Software

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Frequently Asked Questions (FAQ's) - Technical

Useful Downloads

Frequently Asked Questions - Technical

Installation instructions for Calltrak (28Kb)
Installing a new Calltrak database on SQL Server using SQL Server Management Studio (30Kb)
SQL Server error 5 access denied (24Kb)
SQL Server error 28 Enabling services (24Kb)
Crystal Reports not displaying Graphics Red X Appearing (25Kb)
Logging on to Calltrak (122Kb)
Increasing Firebird database response time (34Kb)
Configuring Site Details (35Kb)
Configuring Call Pricing (32Kb)
How to install an FTP Server for collecting CDR from a Cisco phone system FTP (93Kb)

Useful Downloads

SQL Server 2005 Express Edition (32Bit) - Inc Management Studio (58Mb)
Microsoft .NET Framework Version 2.0 Redistributable Package (x86) (22.4Mb)
ASP.NET Ajax Extensions 1.0 (1.4Mb)
ASP.NET Framework 2.0 (32Bit) (25.3Mb)
Crystal Reports .NET Framework 2.0 (32Bit) (25.3Mb)
Crystal Reports .NET Framework 2.0 (64Bit) (35.0Mb)
Microsoft Report Viewer Redistributable (1.8Mb)
Firebird Server 2.1.3.18185_0_Win32.exe (32Bit) (6.4Mb)
Firebird Server 2.1.3.18185_0_Win32.exe (64Bit) (9.2Mb)
Firebird ODBC Driver Windows 32-bit Full Install ODBC V 2.0.0.148 (32Bit) (545Kb)
Firebird ODBC Driver Windows 64-bit Full Install ODBC V 2.0.0.148 (64Bit) (783Kb)
Firebird Client Version 2.5.2 for .NET 3.5/2.0 (300Kb)
FTP Server (Cisco recommended) FreeFTPd Version 1.0.11 (664Kb)

This list is updated on a regular basis as need arises

SLA Support

High level priority support for clients with a Service Level Agreement (SLA)/ Maintenance agreement.

Includes How to videos and download of Calltrak specific files.

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