SLA Support

How To Videos (avi files)

Useful Downloads

 How To Videos (zipped avi files)

Add/change/delete extensions (5.93Mb)
Add/change/delete trunks (7.43Mb)
Scan new trunks (6.5Mb)
Add/change/delete users including permissions to application features (9.35Mb)
Add/change/delete extension additionals such as line rental, handset rental etc (4.76Mb)
Generate a detailed billing report (3.33Mb)
Generate a report to find calls to/from a dialled number (3.21Mb)
Generate a report to determine extensions that have not made a call ie recover extension licences (2.8Mb)
Determine lines required for optimal performance using Line Analysis (6.68Mb)
Determine if all lines/trunks are operational (6.35Mb)
Use daily activity screen to identify user call activity, call type dispersion and answer ring time. (8.57Mb)

Useful Downloads

Calltrak user manual (6.6Mb)
Cisco utility to convert UTC date time to normal date time (462Kb)
Cisco V4.2 Call data collector (Version 1.0). (76Kb)
Convertor for Firebird to SQL Server (160Kb)
Empty Calltrak Firebird database (zipped) (1.5Mb)
Empty Calltrak SQL Server database (zipped) - needs to be restored onto SQL Server (3.05Mb)
Utility to convert Calltrak supplied prefix tables to Firebird database. (108Kb)
Utility to convert Calltrak supplied prefix tables to SQL Server database. (68Kb)
Calltrak (SQL Server) utility to create rate and prefix tables from a csv file for Voiceflex (363Kb)
Calltrak (SQL Server) utility to create rate and prefix tables from a csv file (361Kb)

This list is updated on a regular basis depending on client requests

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