Calltrak Call Accounting and Phone system for Cisco Avaya Samsung Nortel Panasonic

Call accounitng Software Cisco Avaya Nortel Samsung Panasonic

Call accounting a piece of the phone system

Completing the picture ...

Calltrak call accounting and phone reporting systems are designed to cater for business of all size. Using a web-based interface, you can examine your phone system network. Whether you have one PBX or many differing vendor's PBX's, using one Calltrak application, the complete voice network information is now readily available.

With interfaces to any phone system, Calltrak will provide your complete networked Telephone information management system reporting needs, whether your company processes 400,000 or 100 calls per day and has 20000 or 20 extensions.

Calltrak completes the voice network ... Read more

Cisco Avaya Nortel Panasonic Samsung TIMS Call accounting software

Features

Competitive pricing
WEB interface
Unlimited Extensions and Trunks
Multi Site reporting, with differing phone system vendors on one CALLTRAK application
Real time display of call and line usage
Export reports to Excel, pdf, word or html formats
Scheduled reports emailed directly to user accounts
Robust and Reliable and totally user maintainable
Billing Solution with the ability to recover extra charges eg Line rental, Voicemail etc

Download full features document (44Kb)
Read some commonly asked questions

Business Usage

Phone cost and budgeting allocation
Network analysis and trunk diagnosis to optimise line requirements and identify faulty lines
Phone bill reconciliation
Interval and call category analysis at all business levels including Local, STD, IDD, Mobile, Fax etc
Top 30 Expensive, duration, cost reporting
Fraud detection
Erlang C analysis for agents required to reach a service level
Determine unused extensions for phone system licences