Call Accounting software and Phone system reporting software Cisco Avaya Samsung Nortel Panasonic product and features

Cisco Avaya Nortel Samsung Panasonic Call accounting Software

Product

Calltrak is a browser based call accounting system designed using Microsoft technologies and incorporating SQL Server or Firebird database architecture. With installations ranging in size from a few extensions to greater than 20,000 extensions, a robust and reliable Telephone Information Management System (TIMS) is ensured.

Calltrak will process data from multiple differing phone systems. Through one Calltrak application, we can collect data from many remote collection sites and process information. Being browser based the application can be accessed from any location with access to the network.

Calltrak has helped our clients find solutions to

    Bill clients for their phone usage and additional charges across multiple sites
    Network analysis, fault diagnosis and trunk optimisation
    Phone reconciliation
    Report on the CDR / SMDR datastream of all Cisco systems, Avaya, Nortel, Samsung, Panasonic etc
    Real time display of daily call and network activity
    Reduce telecommunications and phone network costs

Read some commonly asked questions

Reports available

All reports are available through various filtering options and may be scheduled for email access.

Call Reports

Call reports are designed for phone system reconciliation, recovering phone costs by call category and billing users and breaking down calls by interval analysis. Interval analysis is useful for Call centre purposes and the Erlang C reports are used to determine staffing levels, average response times and service levels.

Standard - Extension detail, Extension/Department/Division/PBX summary
Call Type Grouping - Extension detail, Extension/Extension with additionals/Department/Division/PBX summary
Interval Analysis - Extension detail, Extension/Department/Division/PBX summary
Erlang C - Department/Division summary
Indial - Detail/Summary/Daily Detail/Department Summary
Billing - Extension Detail/Extension Summary

Traffic Reports

Traffic reports are designed for analysing phone network usage and performance and optimising lines required. They are useful in fault diagnosis of working and faulty PBX lines.

Trunk Detail/Trunk Interval Usage/Trunk Member Usage/Daily Trunk Desc Summary/Trunk Desc Summary/Call Volume Distribution/Daily Traffic/Tandem Summary

Exception Reports

These reports are used for adhoc queries, such as who called where, when and how did the call get there?

Exception by Extension/Exception by Criteria/Top 30 Dialled Numbers/Top 30 Expensive Calls/Top 30 Longest Calls/Destination Summary/Destination Detail/Call Type Summary/Call Type Detail/Carrier Summary/Carrier Detail/Unused Extensions

AlarmTrak

This report is used to identify any calls that have triggered an Alarm. Eg. If someone dials an emergency number, CALLTRAK can be configured to identify the extension calling the emergency number.

Alarm Report